SwapNest ("we") runs a WhatsApp service that helps people find homes, rent out rooms and swap rooms. This page explains what we collect, why, and the choices you have.
01What we collect
- Your WhatsApp number and profile name, so we can reply to you.
- Your messages to the service and our replies, so the assistant remembers the conversation.
- Location: a map pin or ZIP code you share. We store the exact pin privately and show other users only a blurred position and a neighbourhood name, never your address or number.
- Listings and searches you create: rent, room details, the area you want, your budget.
- Offers and swaps you send or receive.
- Payments: what you bought, the amount and the date. Card details go to our payment provider and EcoCash prompts go to your phone; we never see your card number or PIN.
- Verification documents (for example a lease or proof of ownership) if you ask for a verified badge.
02Why we use it
To run the service: match you with homes and swaps, let people contact each other after both agree, take payments, verify badges, prevent fraud and abuse, and keep the service working. We do not sell your data and we do not use it for advertising.
03Who else handles it
- Meta (WhatsApp) carries your messages.
- Anthropic processes the text of your messages to produce the assistant's replies.
- Stripe and Paynow process payments, where available.
- ZIP and map lookup services (zippopotam.us and OpenStreetMap) receive a ZIP code or a coordinate to turn it into an area name.
- Another user sees your phone number only after you both agree to a swap or enquiry.
04How long we keep it
Chat history, listings and searches are kept while your account is active. Verification documents are deleted as soon as we have decided on your request. Payment records are kept as long as the law requires for accounting.
05Your choices
- Delete your data any time: send /profile and choose Delete my data. This erases your listings, searches, chat history, location and profile. Payment records are kept.
- Stop alerts: send STOP. Send ALERTS ON to turn them back on.
- To see, correct or export your data, or to ask a question, contact hello@tibahq.com.
06Security and age
We protect data with access controls and encrypted connections, but no system is perfectly secure. The service is for people aged 18 and over.
07Changes
If we change this policy we will update this page and the date above.
Contact: hello@tibahq.com